Book a group class
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Olena goes to yoga twice a week. On Tuesday evening she remembers Thursday's 19:00 class. She still has sessions on her pass, so she opens the timetable, taps Book — and she is in. Her friend Marta has never been to the studio. For her the same button opens the class, where she picks a pass and pays by card, or reserves it and pays at the studio.
Step by step
Section titled “Step by step”- Open your studio. Its address is
grupy.fit/and the studio’s name — from its Instagram, a QR code on the wall or a link it sent you. Once you have a pass there, the studio opens on Today. - Go to Timetable. Choose a day in the strip at the top, or Pick a day. Fits my pass shows only the classes your pass covers. Each class says how many places are left.
- Tap Book. If your pass covers the class and cancelling is still free, that is all: Booked · 4 left on your pass. Changed your mind? Tap Undo straight away.
- Otherwise the class opens. It shows the trainer, the places and Free to cancel until a date and time.
- Not signed in yet: Sign in to book, right there.
- With a pass: check Paying with and tap Book · uses 1 session.
- Without a pass: tap Choose a pass. Pick one — or Just this class, if the studio sells single visits — and choose under How you pay:
- By card: Continue to payment. When the payment goes through, you are booked on the class.
- At the studio (or By transfer): Reserve · pay … at the studio. You are booked at once; the studio marks the pass paid when you pay, and the rest of it is yours. You can hold one unpaid pass at a time.
- You’re in. The class is on Today under Next up and in Mine under Coming up. Add to calendar puts it in your phone’s calendar.
Weekly classes open for booking 14 days ahead; before that the class says Booking opens on a date. A class that is full offers Tell me if a place frees up.
Reminders
Section titled “Reminders”Before the class Grupy sends you a reminder — by default about an hour before free cancelling ends, and never later than two hours before the class. It comes by Telegram, WhatsApp or email: choose which under Send my reminders, and when under Remind me. Its Open the class button takes you to the class.
Cancelling
Section titled “Cancelling”Open the class and tap Cancel my booking — or cancel from Today or Mine.
- Before free cancelling ends: Cancel · session returned — the session goes back on your pass.
- After: Cancel anyway · lose 1 session — the session is used. Keep my booking leaves everything as it was.
- If the studio cancels the class, you always get the session back.
How many hours before a class cancelling stays free is up to each studio; every class shows it as Free to cancel until.