Change the trainer or call a class off

Yulia wakes up with a sore throat and an 18:00 class to teach. Her colleague Roman can take it. Yulia hands the class to him in Grupy before breakfast, and everybody booked hears who is coming instead. Had nobody been free, she could have called the class off, and every session would have gone back on its pass.

Step by step

1. Open the class. On Today, or on the Timetable for any date, tap Details.
2. To hand it over, tap Change the trainer. A note says This changes one date: the timetable keeps its usual trainer for every other week.
3. Choose who is taking it. Under Who is taking it, pick a colleague. The usual trainer is marked Usually takes this class, so you can also put them back. Tap the button with their name — Assign Roman — and Grupy confirms: Roman is taking it. Close leaves it as it was. Everybody on the team is listed, whether or not they usually teach the class.
4. That is it. Everybody booked is told who is taking the class, and that it runs as usual. The new trainer sees it on their Today, marked Covering for and your name.
5. To call it off instead, tap Call the class off. The sheet says how many people are booked: they will be told, and every session goes back on its pass.
6. Say why, if you like. Write a short reason under Why, in a line; it is sent to everybody booked. Leave it blank if you would rather not say.
7. Confirm. Tap Cancel class and notify 12 people — the number is the people booked. With nobody booked, the button says Cancel the class. Keep the class leaves everything as it was. Afterwards Grupy says Class cancelled and how many sessions went back on their passes.

Classes without a trainer

• A class with nobody teaching it — because its trainer is on time off, or nobody was ever named — shows No trainer on the Timetable, with Assign trainer. Pick somebody the same way.
• Until somebody takes it, clients cannot see or book it.
• If nobody takes it, the class is called off automatically once it is inside the studio’s notice period, and everybody booked is told. How long that period is depends on the studio.
• Going to be away for days? Add it under Time off on Availability, and Grupy shows which classes it hits. See Set your hours for one-to-ones.

Good to know

• Anybody on the team can do this, for any class, until the class starts. Cover is often arranged between colleagues.
• Pay follows whoever teaches. The class pays the trainer who takes it. A cancelled class pays nothing. See How your pay is counted.
• Clients lose nothing when the studio calls a class off: the session always goes back on the pass.
• One date only. To change who usually teaches a class, or when it runs, the owner changes the timetable. See Build the timetable.

Teach with Grupy