Reminders and where they arrive

Yulia twice lost a session because she remembered her Pilates class only after free cancelling had ended. She lives in Telegram and rarely opens her email. So she connects Telegram in Grupy and asks for her reminders the day before.

Step by step

1. Open Me. Tap your picture or initials in the top-right corner.
2. Choose when: Remind me. It starts on While cancelling is still free, which follows each studio’s rules. Or pick 30 minutes before, An hour before, Two hours before, Four hours before or The day before — and go back to the first whenever you like.
3. Connect Telegram, if you see Reminders in Telegram. Tap Connect Telegram, confirm in Telegram and allow the bot to write to you. The section then says Telegram is connected.
4. Connect WhatsApp, if you see Reminders in WhatsApp. Tap Connect WhatsApp, then Open WhatsApp, send the message that is already typed, and answer Yes, it’s me. The section then says WhatsApp is connected.
5. Or use email. Confirm your address first: enter the six-digit code under Confirm your email to get reminders. Until then nothing can be emailed to you. The Reminders by email switch covers emails before a class and when a pass is about to end.
6. Choose where: Send my reminders. Once two or more ways work, pick In Telegram, In WhatsApp or By email.

What you hear about

• A reminder before every class you booked, saying how long cancelling stays free from that moment, with Open the class, which opens that class. A reminder the day before is titled Class tomorrow.
• Your booking confirmed or cancelled, and a class the studio calls off.
• A change of trainer, and a class moved to another time.
• A pass that is ready or about to end, and a place that frees up on a waiting list.
• Payments: received, confirmed, refused or refunded.

Good to know

• While cancelling is still free — the setting until you choose another — sends the reminder about an hour before free cancelling ends, and at least two hours before the class. How long cancelling stays free is up to each studio.
• One place at a time. Each message goes where you chose while that still works. Otherwise Grupy tries Telegram, then WhatsApp, then email. If a chat cannot be reached, the message comes by email instead, as long as your address is confirmed.
• Switching off. Turn off Reminders by email, or use Stop these reminders at the foot of a reminder email. You still hear if a class you booked is cancelled or moved.
• In WhatsApp, write STOP to stop messages there and START to get them again.
• Disconnect Telegram and Disconnect WhatsApp appear only when you have another way to sign in, so you cannot lock yourself out.
• We cannot reach your address? Mail to it bounced or was reported as spam, so nothing more is sent there. Tell the studio your current address.
• Messages come in your language: see Choose your language.

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